My Amazing Experience with Etsy Shop Urban Designer NYC
My husband absolutely loves timepieces, and so as you can imagine I was over the moon when I stumbled across a stunning watch by Urban Designer NYC when I was searching for a unique gift for his birthday on Etsy. It was an Exotic Ebony Woodface Watch with a lovely leather strap, and I was even happier when I found that it could be engraved.
I placed the order on a Monday, only about 5 days before I would actually need the watch as I had confidence that UDNYC would be able to get it shipped in time. And they did. The very next day, my order shipped. About 2 days passed and I went to check on the status of my shipment, and it still said “pre-shipment”. I panicked a little about this as I assumed this meant the package hadn’t left NY. I contacted UDNYC, and they immediately got back to me and confirmed that the watch was in fact still at the NY post office and that they would contact the post office for me asap.
The next morning UDNYC got back to me and said that the shipment was still on track to get here in time, but there was a chance for delay. Then kindly, they said they would re-engrave another piece for me and send it out with 2-day shipping. I accepted the generous offer, and that very day they shipped the second watch for me and sent me a photo of the beautiful engraving.
That Friday, (I needed the watch by Sunday) believe it or not, BOTH watches came early. I opened up the second package to inspect it, and the quality of the watch inside was amazing. The engraving and watch colors were EXACTLY what I ordered, and there was even a card inside from the shop owner saying Happy Birthday to my husband.
Overall, my experience with Urban Designer NYC was amazing. They really made my Husband’s birthday super special, and I appreciate so much everything they did for me, from re-engraving and overnighting a second watch, to placing a handwritten card in the package.
I would HIGHLY recommend this shop to anyone looking for a unique engraved gift with FANTASTIC customer service!
(This post was a genuine story/review about my experience with the Etsy shop Urban Designer NYC, it was not sponsored or paid for by Urban Designer NYC or Etsy. All my opinions are my own.)